Twenty four hours a day, seven days a week, InterGen is ready to help you meet your home care needs. Our staff of professionals have all been carefully selected for their skills, as well as their compassion and their dedication to bringing respectful, quality care to the people of their communities. They live and work in the neighborhood, just like you. So no matter what your home care needs are, call InterGen first. And as a Centers Health Care company, we have more resources to call on than any other home care company in the state of New York. InterGen may well be the only call you’ll ever have to make.


Before anyone comes to deliver home care, you’ll meet with a Registered Nurse (RN) from InterGen Health. We’ll carefully review your medical history, the medications you take, any surgical procedures you’ve had and your current state of health. Your registered nurse will take charge of developing a personal care plan for you that meets your needs and the needs of your family and current care-givers. Your care plan will, of course, include your personal preferences, taking into careful consideration your language, cultural, and behavioral situation. Your care plan will clearly define the care you will receive and the staffing that will be necessary to deliver that care.


LPNs (Licensed Practical Nurses) are usually the most appropriate care givers to assign, whether the customer is very old, very young, or recovering from a surgical or other medical procedure. LPNs provide medical and nursing care, including care of wounds, catheters and feeding tubes; they monitor vital signs, assist with medication perform a variety of tasks aimed at keeping their patients clean and comfortable, and they are the liaison between the customer and their family, and the rest of the InterGen team, as well as the patient’s doctors.


All of our home care patients requiring hands on assistance will be attended to by either a Home Health Aide or a Personal Care Aide, depending on the level of care your care plan calls for. When a customer’s plan requires services that include medical attention, such monitoring medications, maintaining catheters or changing a dressing, then a Home Health Aide will be assigned. A Home Health Aide will also assist customers with their Activities of Daily Living (ADLs). These tasks often include assisting a customer in the bathroom, whether for toileting or bathing, dressing and undressing, basic grooming and often assisting with meals.


InterGen will assign a personal care aide when a customer needs hands on care to complete the tasks of daily living, but does not require actual medical attention. A personal care aide can also help cook, clean, shop and accompany a customer to things like medical appointments. In some cases, a customer is best served by assigning both a Personal Care Aide and a Home Health Aide. Your InterGen RN will make the recommendation that is most appropriate for your situation.